Refunds & Returns

 

Returns & Refund Policy

Effective Date:  17th December 2025

At Desa Ayurveda, we maintain strict hygiene and safety standards. Because our skincare products cannot be resold once they have left our controlled environment, we offer a highly specific return and refund process.

1. General Return Eligibility 

We only accept returns for items that are in their original, intact packaging and have not been opened or used.

  • If the seal is broken or the product shows signs of use, a refund will be denied.

  • All returns are subject to a physical inspection by our warehouse team to confirm they meet these "sellable condition" criteria.

2. Damaged Products

If your product arrives damaged, you must notify us within 48 hours of delivery.

  • Requirement: Send a clear photograph of the damaged product and the shipping box to connect@desaayurveda.com.

  • Process: Once the damage is verified, we will provide instructions on the next steps for your replacement or refund.

3. Incorrect Items Received

If we have sent you the wrong product:

  • Requirement: Email connect@desaayurveda.com with an image of the incorrect item received.

  • Condition: The wrong product must be returned to our warehouse in sellable condition (unopened and intact).

  • Refund Trigger: Your refund or the shipment of the correct item will be processed only after our warehouse team receives and inspects the returned incorrect product.

4. Missing Items from an Order

If an item is missing from your package:

  • Requirement: You must take a photograph of all the products you did receive, along with the shipping packaging, and email it to connect@desaayurveda.com.

  • Verification: We will cross-reference your photo with our internal packing footage to confirm if the error occurred at our warehouse or if the fault lies with the delivery partner.

  • Resolution: A refund or replacement for the missing item will be issued only after this internal verification is complete.

5. Non-Delivery or Missing Packages

If your tracking information shows "Delivered" but you have not received the item, or if the package is confirmed lost by the carrier:

  • We will investigate with the delivery partner.

  • If the product is officially confirmed as missing or not delivered by the carrier, a full refund will be processed.

6. Refund Processing Timeline

Once our warehouse team confirms that a returned product meets our return criteria (intact, unopened, and sellable), your refund will be processed to your original payment method. Please allow 3-5 business days for the funds to appear in your account.

 

Returns & Refund Policy

Effective Date:  17th December 2025

At Desa Ayurveda, we maintain strict hygiene and safety standards. Because our skincare products cannot be resold once they have left our controlled environment, we offer a highly specific return and refund process.

1. General Return Eligibility 

We only accept returns for items that are in their original, intact packaging and have not been opened or used.

  • If the seal is broken or the product shows signs of use, a refund will be denied.

  • All returns are subject to a physical inspection by our warehouse team to confirm they meet these "sellable condition" criteria.

2. Damaged Products

If your product arrives damaged, you must notify us within 48 hours of delivery.

  • Requirement: Send a clear photograph of the damaged product and the shipping box to connect@desaayurveda.com.

  • Process: Once the damage is verified, we will provide instructions on the next steps for your replacement or refund.

3. Incorrect Items Received

If we have sent you the wrong product:

  • Requirement: Email connect@desaayurveda.com with an image of the incorrect item received.

  • Condition: The wrong product must be returned to our warehouse in sellable condition (unopened and intact).

  • Refund Trigger: Your refund or the shipment of the correct item will be processed only after our warehouse team receives and inspects the returned incorrect product.

4. Missing Items from an Order

If an item is missing from your package:

  • Requirement: You must take a photograph of all the products you did receive, along with the shipping packaging, and email it to connect@desaayurveda.com.

  • Verification: We will cross-reference your photo with our internal packing footage to confirm if the error occurred at our warehouse or if the fault lies with the delivery partner.

  • Resolution: A refund or replacement for the missing item will be issued only after this internal verification is complete.

5. Non-Delivery or Missing Packages

If your tracking information shows "Delivered" but you have not received the item, or if the package is confirmed lost by the carrier:

  • We will investigate with the delivery partner.

  • If the product is officially confirmed as missing or not delivered by the carrier, a full refund will be processed.

6. Refund Processing Timeline

Once our warehouse team confirms that a returned product meets our return criteria (intact, unopened, and sellable), your refund will be processed to your original payment method. Please allow 3-5 business days for the funds to appear in your account.